Vacanza Privacy Policy
Effective Date: 17 July 2025
Applies To: All users of Vacanza.co.za and related services

At Vacanza.co.za, your privacy and the protection of your personal information are our highest priority.

This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you use our platform. We adhere to applicable data protection regulations, including South Africa’s Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR) in the European Union, and the California Consumer Privacy Act (CCPA) in the United States.

1. Information We Collect

We may collect the following categories of information:

1.1. Information You Provide

• Name, email address, phone number
• Accommodation listing details
• Booking requests, messages, or inquiries
• Billing and payment details (if applicable)
• Feedback, reviews, and communication with support

1.2. Information We Collect Automatically

• Device type, browser information
• IP address and general location
• Usage behavior (pages visited, time spent, links clicked)

• Cookies, session data, and log files

2. Legal Basis for Processing

Depending on your jurisdiction, we process your personal data based on one or more of the following grounds:

• Your consent (e.g., when subscribing to newsletters or marketing)
• Performance of a contract (e.g., managing listings or booking requests)
• Compliance with legal obligations (e.g., fraud detection, tax laws)

• Legitimate interest (e.g., service optimization, security monitoring)

3. How We Use Your Information

We use your data to:

• Operate, maintain, and improve the Vacanza platform
• Facilitate communication between users and accommodation providers
• Personalize your experience and suggest relevant listings
• Respond to inquiries and customer support requests
• Process marketing, promotions, or newsletter subscriptions (where consented)

• Fulfill legal obligations and resolve disputes

4. Sharing and Disclosure

We do not sell your personal data.

We may share your information with:

• Verified service providers (e.g., hosting, analytics, email delivery)
• Official platform partners including Mysatech.co.za and MySA.co.za
• Law enforcement or regulatory authorities, if legally required

• Affiliates or subsidiaries for internal operations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure platform functionality and secure access
• Analyze performance and user engagement
• Deliver tailored content or promotional offers (optional)

You can manage your cookie settings through your browser or device preferences.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Fulfill contractual and legal obligations
• Resolve disputes and enforce policies

You may request deletion or deactivation of your account at any time (see Section 9).

7. International Data Transfers

If you access Vacanza from outside South Africa, your data may be transferred to and processed in countries with different data protection standards. We ensure all cross-border transfers meet legal requirements through appropriate safeguards such as standard contractual clauses.

8. Security Measures

We implement reasonable technical and organizational security practices to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to or a copy of your data
• Correct or update inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw previously given consent
• Request data portability (GDPR/CCPA)
• File a complaint with a data protection authority

To exercise any of these rights, please contact us at: privacy@mysatech.co.za

10. Children’s Privacy

The Vacanza platform is not intended for children under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us immediately for removal.

11. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of the Platform after such changes constitutes your acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or data access requests, you may contact us at:

Email: privacy@mysatech.co.za
Postal Address: PO Box 353, Cape Town, 7560, South Africa.